American Airlines

American tries to learn from United's mistakes in incident captured on video

American tries to learn from United's mistakes in incident captured on video

Another day, another cellphone video of a conflict on an airplane.

American Airlines said it grounded a flight attendant who got into a verbal confrontation with a passenger on a Friday flight from San Francisco to Dallas-Fort Worth.

Spokeswoman Leslie Scott says the airline is looking into whether the male flight attendant violently took away a stroller from the female passenger just before she boarded a Friday flight from San Francisco to Dallas. He has been removed from duty in the meantime.

In an age of cellphone videos and social media, airlines are learning the hard way that it is...

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