Delta Air Lines

Black doctor barred from helping on flight gets apology, triggers policy change

Black doctor barred from helping on flight gets apology, triggers policy change

In October, physician Tamika Cross took a Delta Air Lines flight home from the wedding of a childhood friend. A man fell ill and a call went out for medical help. But when Cross tried to come to his aid, a flight attendant dismissed the young black doctor. "We are looking for actual physicians or nurses," the flight attendant said, according to Cross. The story, shared via Facebook, triggered thousands of comments, and an outpouring of stories from minorities and women who had faced skepticism from people who didn't think they looked like doctors.

Now, Cross's experience has helped trigger changes in Delta policy. As of Dec. 1, the airline has stopped requiring medical...

52°