The age of the global marketplace is upon us. Never have we as a people been more connected in life, in business, and in culture. This has created a landscape that comes with many benefits as well as any many challenges for us to navigate. The internet was really the catalyst, or the "big bang" if you will, in this new
connected world we now inhabit. Our world was once full of isolated lands and cultures that to experience took considerable time, money, and other resources to explore and learn about. This makes the sharing of information easier than ever, the internet was once nicknamed the information highway after all. This sharing is at the forefront of this new digital world we live in.
The internet created another radical shift in the world with the advent of the web 2.0, otherwise known as user-generated content. This started with Myspace, LiveJournal, Facebook, and other like sites. People across the globe could now connect, build relationships, and talk in real time. Eventually, the world saw the
arrival and growth of digital, global marketplaces like eBay, Amazon, and later on Facebook Marketplace. This is all fine and well, but it focused on people and consumers to consumers. The business world though was too radically changed. The ease of which businesses could sell to customers globally made international business not an asset but instead a requirement.
Naturally, from here, the world of business-to-business business also became a globalized one. From this, the growth of outsourcing and business process outsourcing skyrocketed. Business process outsourcing is made up of a whole host of business activities. These include: telemarketing, customer service , financial
services, tech support, etc. These processes are able to be done offshore in a much cheaper fashion for companies around the world.
From this, the BPO market became a competitive one of countries around the world fighting to provide the highest-quality BPO work, at the most affordable price. And while the industry is fluid, and will continue to evolve and change, there is currently an undisputed leader in the global BPO space. That country is the Philippines. The Philippines began their ascent to the top of the BPO throne three decades ago. The focus started with creating the world's best BPO infrastructure. This came from a combination of high-tech call centers, the best management teams, optimized processes, and the best grid. For their workers, they focused on paying well, by local standards. This makes the BPO jobs some of the most desirable for a growing young population that is also well educated.
The Filipino people also speak excellent English. While English is not the end all be all, in a Global marketplace, in a word where 20% of the people speak English, it is certainly a nice skill to have.
The Philippines have developed a successful formula that has made them the place or companies to outsource their business processes to. That formula is, an optimized structure, a high-quality workforce, and business and labor skills that make them second to none. You should be outsourcing your business processes and you should be calling the Philippines to do this.
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