Do you have questions about your account?
Don't hesitate to contact us at
(757) 247-4800 or 1-800-543-8908?
We have moved to a new subscription system. If you had previously signed up for digital access before August 5, 2013, you will need to reactivate your account with the new system.
The Daily Press eEdition is offered as part of your digitalPLUS subscription. Once you sign up for digital access, your eEdition will be available within 48 hours.
Click here for newspaper subscription FAQ
Digital Subscription FAQs
Q: How can I sign up for a digital subscription?
A: If you want to use Dailypress.com, there are three levels of participation:
- Visitor: You have access to breaking news, as well as non-exclusive sports, business, entertainment and weather coverage for free. Premium content, including Daily Press investigations and exclusive photo galleries, video, local sports, many columns and blogs, are part of the digital subscription package (see choices below).
- 'digitalLite' Access: You get access to the breaking news and non-exclusive coverage, plus 5 Premium stories every month. Just sign up for free by registering with us.
- 'digitalPLUS' Access: You'll get unlimited access to Dailypress.com, all of our Premium content, including Daily Press investigations, exclusive photo galleries, video, local sports, many columns and blogs, as well as other benefits, like the Daily Press eEdition, for a subscription fee of $10.95 every five weeks*. If you are a newspaper subscriber you may be eligible for free unlimited digital access or discounted digital access.
*Your continuous subscription automatically renews every 5 weeks. You may cancel at any time by calling Customer Service at 757 247-4800 or 1-800-543-8908 before the expiration of the billing cycle to avoid automatic charges to your credit card or bank account for the next billing cycle. You will be notified in advance of any price changes. Sales tax may apply.
Q: How are Premium stories and features designated?
A: These stories and features are designated by a blue check logo throughout the site.
Q: I signed up for unlimited digital access in 2012. Why can't I access exclusive content on dailypress.com?
A: We have moved to a new subscription system to offer you even more benefits. To continue with your digital access, you will need to reactivate your account with the new system. Newspaper subscribers click here. Digital only customers click here.
Q: What if I don't want to pay?
A: As a visitor, you have access to breaking news, as well as non-exclusive sports, business, entertainment and weather coverage for free. Premium content, including Daily Press investigations and exclusive photo galleries, video, local sports, many columns and blogs, are part of the digital subscription package.
If you would like access to 5 Premium stories per month, we encourage you to sign up for digitalLite access. It is free.
Q: What if I'm a newspaper subscriber?
A: If you are a seven-day newspaper subscriber, you will get unlimited digital access to dailypress.com, including Premium content, at no additional cost. All you need to do is connect your print and online accounts here. If you subscribe to the Daily Press print edition for fewer than seven days, you may be eligible for a discounted rate. Click here to connect your print and online accounts, and verify your digital access rate.
Q: How can I get the Daily Press eEdition, the digital replica of the newspaper?
A: The eEdition is offered as part of our premium digital subscription -- digitalPLUS. Once you sign up for digitalPLUS, your eEdition account will be set up within 48 hours.
Q: I subscribe to Dailypress.com on my eReader (Kindle or Nook). Am I eligible for unlimited digital access at no additional cost?
A: Not at this time. You can, however, access our eEdition and mobile edition on a Kindle Fire without a Kindle subscription through Amazon.com
Q: Will I have access to Dailypress.com across all devices?
A: Yes, by signing up for digitalPLUS access, you will have full access to dailypress.com and the Daily Press eEdition, a digital replica of the printed newspaper, anytime, anywhere, and on any device.
Q: Can I share my access with other members of my family/household?
A: Yes! You may link up to five email addresses to your account. Go to the log-in page here and underneath the "First time to this site?" enter and verify the new email address you would like to connect to the account. From here, you will go through a process of setting up your account for the new email address. You may do this up to five times, each time starting at the log-in page and going through the account set up process. You will need to log out each time before registering a new email address.
Q: Do you have any group, corporate or educational discounts?
A: At this time, we do not offer group, corporate or educational discounts.
Q: Where can I give you my feedback regarding Dailypress.com digital subscriptions?
A: Use our convenient comment form here.
Q: What do I get with digitalPLUS access?
A: With our premium digital subscription - digitalPLUS - you get:
- Unlimited access to Dailypress.com
- Exclusive, investigative series, databases, blogs and columns
- Premium content, including photo galleries and video
- Daily Press eEdition, a digital replica of the printed newspaper
- Commenting on stories
- Discounts on signature events
Q: What do I get with digitalLite access?
A: By signing up for digitalLite access, you get:
- 5 premium stories every month
- Commenting on stories
- Breaking news alerts and newsletters delivered to your inbox
Q: If I am a digitalLite subscriber, does each photo in a premium content photo gallery count toward a story?
A: No, each photo in a premium content gallery will not count. Each gallery in its entirety with all of its photos is counted as one view or story.
Q: If I am a digitalLite subscriber, how do I know when I reached my premium story limit?
A: You will receive a pop-up message letting you know you have reached your allowance of premium stories.
Q: If I am a digitalLite subscriber, do page views on the same premium article count toward my story limit? What about premium stories I'm rereading?
A: A premium story that is broken into multiple pages will only count once, as will visiting a premium story you've already read within the 30-day period.
Q: Will I still be able to access dailypress.com stories through Facebook, Twitter, or search engines?
A: As long as a link or post on a social site or search engine is live, you will be able to click through to that story. We want to encourage our digital subscribers to share links with their friends and followers who may not be subscribers yet. However, we have found some bugs in a few of the social apps used to share links.
Q: Can I make and read comments without becoming a digital subscriber?
A: Engaging in commenting is an important part of the dailypress.com community. You don't need to sign in to read comments. However, to comment on a story, you need to sign up for free digitalLite access and be signed into your account.
Q: Do death notices or obituaries count toward the page limit?
A: No. Death notices and obituaries featured in our Obituaries Channel do not count toward the monthly limit. Obituary articles written by our reporters found in other channels including, local news, national news and sports channels will count toward the monthly limit.
Q: What about my newsletters?
A: You may continue to register for and receive our email newsletters without signing up for digital access. Any premium stories you click on from your email to the site will require a subscription to read further.
Q: How can I change the email address associated with my account?
A: Subscribers currently do not have the ability to change the email address associated with their main account. However, you can link up to four additional email log-ins to the account associated with your subscription. Go to the log-in page here and underneath the "First time to this site?" enter and verify the new email address you would like to connect to the account. From here, you will go through a process of setting up your account for the new email address. You may do this up to five times, each time starting at the log-in page and going through the account set up process. You will need to log out each time before registering a new email address.
Q: How do I make changes to my account or get additional account assistance?
A: Visit our Subscriber Services Center to make changes to your account, learn about new offers or access your benefits.
Q: Why do you require cookies for registration?
A: We require cookies to enable social sign-on (for example using your Facebook or Google account to sign on to our sites), to keep you signed into our sites and to share information among our applications, which provides you with a more personalized experience.
Q: How do the changes to the subscription management system affect my billing?
A: If you signed up for digital access in 2012, you were previously billed by our vendor Press+. Press+ stopped charging your credit card account for dailypress.com digital access as of August 5, 2013 to accommodate the transition. Through the reactivation with our new system, your account will be billed by Daily Press. Should you have any questions regarding billing, please contact our Customer Service Center at (757) 247-4800 or 1-800-543-8908.
Q: What is the cancellation and refund policy for my digital account?
A: You can cancel your digital access account at any time by calling 1-800-543-8908. When you cancel in the middle of a billing cycle, Daily Press will stop charging your account the following billing cycle.
Q: How do I sign in?
A: You can sign in to your digital access account by clicking "Sign In" in the top corner of dailypress.com.
Q: I have a digital subscription, but can't seem to sign in. What should I do?
A: If you signed up for digital access before August 5, 2013, we have moved to a new subscription system. To continue with your digital access, you will need to reactivate your account with the new system. Newspaper subscribers click here. Digital only customers click here. If you signed up for digital access in 2013 through a social provider, you will need to click on the button for the social media provider you originally used to register with the site. If you prefer otherwise, please choose another email address to register or please call us to detach the link. Please understand that this process may take up to 24 hours.
Q: What should I do if I get a message telling me: 'I am already logged in?'
A: You can log into up to five devices at a time. If you exceed that limit, you will need to log out of a device before you can add another one.
Q: What should I do if I get a message saying: 'I am registered using a particular social media provider such as Facebook or Google?'
A: To sign in, you will need to click on the button for the social media provider you originally used to register with the site. If you prefer otherwise, please choose another email address to register or please call us to detach the link. Please understand that this process may take up to 24 hours.
Q: When I sign in using a social provider such as Facebook or Google, do I have to share additional information?
A: If you don't wish to provide access to your information, sign in using an email address that is not associated with your Facebook or Google accounts.
Q: What can I do if I asked for my password to be emailed to me, but did not receive it?
A: Please check your deleted items and junk email to make sure the email was not caught in your spam filter.
Q: If I'm visiting dailypress.com through the browser on my mobile device, will I have to log in again?
A: If you are already registered on Dailypress.com through your desktop, simply log in with your same username and password - or social provider - to continue to browse via your mobile device. You will find our new mobile site at touch.dailypress.com.
Q: My question is not answered here; how can I get more information?
A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to email CustomerService@dailypress.com, or call Customer Service at 1-800-543-8908.
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