James City County has updated its emergency alert system following an alert that went out at 2:30 a.m. Monday sent out to everyone who had subscribed to it, according to county fire chief Ryan Ashe.
The alert went out through the JCC Alert system about a severe thunderstorm warning from the National Weather Service, Ashe said in a news release.
That alert, and the cancellation of that alert, went out within about 20 minutes of one another to everyone subscribed to JCC Alert, and to all residential telephone numbers in the area.
“We apologize for any disruption this morning, and we appreciate your patience,” Ashe said in the news release.
Ashe said James City County officials are working with the JCC Alert vendor, Everbridge, to ensure that non-life threatening alerts do not go out between 10 p.m. and 6 a.m., and that non-life threatening alerts do not go out to anyone not subscribed to JCC Alert.
Anyone who wants to receive alerts between 10 p.m. and 6 a.m. can edit their preferences in the member portal.
Any tornado or flash flood warnings that are deemed potentially life-threatening will still go out to all residential phone numbers at any time, Ashe said.