Below you'll find answers to frequently asked questions (FAQ's) about Virginia Gazette subscriptions and our self-service web site. If you do not see the answer to your question below please send your question to us via email at email@example.com or call 757-220-1736.
Q: How can I manage my subscription on the Virginia Gazette self-service web site?
A: You can temporarily suspend your paper while you're on vacation, report a delivery issue, access eEdition print replica, change address for delivery and /or billing, enroll in EZ-Pay and update your credit card information on your EZ-Pay account.
Q: How can I Create an Account on this web site?
A: First, you will need to provide your last name, zip code and phone number or your subscription account number. Once your information is matched to your subscription in our system we'll present you with your account(s). You will then need to complete your registration by choosing a social provider to use for log in or create your own unique log in information. Good news, if you are already registered on vagazette.com, you can use the same login method and info on the self-service site.
Q: What time should I expect delivery of my newspaper?
A: The standard delivery times for Virginia Gazette are:
Wednesday - 6 am
Saturday - 7:30 am
Q: How do I report my paper missing or wet?
A: To report an issue with your newspaper delivery, please click here. https://myaccount2.dailypress.com/SecurePage/MissedPaper.aspx. To request delivery of your newspaper, you should report the issue between the hours listed below:
Wednesday: 6:00 am to 10:00 am
Saturday: 7:30 am to 11:00 am
Q: How do I stop delivery of my newspaper during my vacation?
A: To temporarily suspend delivery of your paper while you're on vacation, click here. https://myaccount2.dailypress.com/SecurePage/VacationSummary.aspx. You will need to provide a resume delivery date within 28 days of the stop date. If you don't know when you want delivery to resume or you need to hold delivery longer than 28 days, please call Customer Service at 757-220-1736.
Q: What is EZ-Pay?
A: EZ-Pay is our recurring payment program. It's the safe and convenient way to renew your Virginia Gazette subscription automatically! Pay with your credit or checking account. Switch to EZ-Pay now, https://myaccount2.dailypress.com/SecurePage/EZPay.aspx
Q: Can I change/update the Credit Card I use for EZ-Pay?
A: Yes. You can manage the credit card used for your EZ-Pay account, just click here. https://myaccount2.dailypress.com/SecurePage/changepayment.aspx. Even if you are updating the expiration date, you'll need to enter all the credit card information. This is a security precaution.
Q: How do I change my delivery/billing address?
A: You can change your delivery and/or billing address on the site, just click here. https://myaccount2.dailypress.com/SecurePage/ChangeAddr.aspx. The new delivery address must be within our delivery area.
Q: What is the eEdition replica?
A: eEdition is a complete digital replica of the print version of the Virginia Gazette including: every article, photograph, advertisement, even the daily crossword puzzle! You'll have the ability to download or email articles, photos, etc.
Q: How do I access Today's eEdition replica?
A: To access today's eEdition replica, please click here. https://myaccount2.dailypress.com/SecurePage/eEdition.aspx
Q: How do I change my email address?
A: You will need to re-register using your new email address. Follow the same procedures as in "Create an Account" above.
Q: How do I submit suggestions or comments?
A: To provide suggestions or general comments, please visit the feedback area of the site or click here. https://myaccount2.dailypress.com/FeedBack.aspx This area is for feedback and not delivery issues or complaints. If you are having a delivery issue, please submit this in the Report a Delivery Issue area of the site or click here. https://myaccount2.dailypress.com/SecurePage/MissedPaper.aspx
Q: How do I cancel my subscription?
A: To cancel your subscription, please call us at 757-220-1736.
Q: Who do I contact if my question is not represented here?
A: If you do not see the answer to your question here, please send your question to us via email at firstname.lastname@example.org or call 757-220-1736.