West Point McDonald's to reopen on Nov. 23, after renovations are complete

aluck@tidewaterreview.com

The West Point McDonald’s will unveil a fresh, new look next week.

The restaurant has been undergoing renovations since Nov. 5 and construction is scheduled to wrap up Nov. 20, according to project superintendent Gabe Baker with Max Construction.

Both the exterior and interior will be updated with a sleek modern look, according to Baker.

“The menu boards, bathrooms, crew room, lobby and dining area are all being updated,” Baker said. “There will also be kiosks for quick ordering inside and a digital menu for the drive thru.”

Franchise co-owner Whitney Welsh said they are excited for the new updates for the restaurant which are geared towards customer satisfaction using updated technology.

“McDonald’s is moving our restaurants forward with new updates and more hospitality,” Welsh said. “I think our customers will like our new look.”

The store is scheduled to reopen on Nov. 23 and will feature a new front counter with a focus on separating eat-in and to-go orders. The menu above the counter will be vertical instead of horizontal, according to Welsh.

“With these updates also comes table service,” Welsh said. “You order, get a number, sit down and a table server will come bring you your food.”

Welsh said she wants to set the record straight that adding kiosks does not cut jobs, but adds new employees instead.

“With the kiosks we have to add a couple hospitality and service leaders, as well as a few table servers for the table service,” Welsh said. “I’ve heard our customers say they won’t use the kiosk because it took someone’s job when it’s actually the opposite. In some businesses that is the case, but not in our business.”

The store will have its grand opening on Dec. 15; the store will be open before the grand opening to give them time to address any new or unforeseen operational issues, according to Welsh.

The grand opening will be from 11 a.m. to 1 p.m. and there will be a face painter, balloon artist, live broadcast from a radio station, gift bags for the first 100 kids to dine in and prizes, according to Welsh.

In terms of cost, the franchise will split the cost between their funds and the corporate branch of McDonald’s, according to Welsh. She said she did not wish to share the cost estimate of the renovation project, as it’s a very rough estimate and will most likely change before the project is complete.

Luck can be reached at 757-291-2038, aluck@tidewaterreview.com or @ashleyrluck on Twitter

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